Payment Arrangements or Assistance

Payment Arrangements

Carroll Electric realizes its members need to have accurate information about alternatives available to prevent an unmanageable build-up of past due balances.

Please call Customer Service at 1.800.432.9720 prior to the due date of your bill to discuss all available payment options:

Deferred Payment Agreement
A deferred payment agreement allows you to pay an overdue balance by scheduling a series of payments or installments on future bills that you can financially manage. 

Payment Extension
A payment extension is an option provided to our customers to assist them in resolving a temporary financial burden. If you are unable to pay your electric bill on or by the due date, you can receive additional time to pay that balance.

Payment Assistance

EAP Program

LIHEAP (Low Income Home Energy Assistance Program) is a program that provides money to help individuals with energy bills and other energy-related expenses. LIHEAP is funded through the federal government and works with the community action agencies to help customers pay for and keep electric service in their homes. To learn more about eligibility or apply online for the Low-Income Home Energy Assistance Program (LIHEAP), please visit the following website(s):

Arkansas Residents:
Arkansas Department of Human Services

Missouri Residents:
Missouri Department of Social Services

Other Assistance Organizations

Below, is a list of organizations in our service area that are willing to assist customers with their electric bills:

In Arkansas:

Benton County

Our Healthy Communities M-F, 8:00 - 4:30, Applications in office, by mail, or
506 E. Spruce
Rogers, AR 72756

Helping Hands Daily assistance for the first 10 applicants in line. Doors open at 10:00 a.m. It is suggested that you are in line between 8:00 a.m. and 8:30 a.m. Need ID, SSN, and proof of address (current electric statement can be used).
320 Airport Rd
Bentonville, AR 72712

Care & Share (Residents of Gravette School District Only)
103 Huntington SE
Gravette, AR 72736

Salvation Army M-F, 10:00 - 3:00, by appointment only
504 N Dixieland
Rogers, AR 72756

Salvation Army Wednesdays only, 9:00 - Noon, 1:00 - 2:00, by appointment only
Siloam Springs area

Area Agency on Aging of NWA - Benton County Branch Office
1410 SE 14th St
Bentonville, AR 72712

Society of St . Vincent - (Rogers/Lowell area) Please call and leave a message. Messages are checked on Mondays and Tuesdays
1413 W Poplar
Rogers, AR 72756

St. Stephens Benevolence - (Bentonville, Bella Vista, Centerton area)
1300 NE J St
Bentonville, AR 72712

City of Rogers - (Residents of Rogers only - within city limits) Call for eligibility requirements
301 W. Chestnut St.               
Rogers, AR 72756

Boone County

Ozark Opportunities M-F, 8:00 - 4:30
Harrison, AR

Share & Care
05 Hwy 62-65 By-Pass
Harrison, AR 72602

Area Agency on Aging of NWA - Boone County Branch Office
1508 Rock Springs Rd
Harrison, AR 72602

Carroll County

Office of Human Concern - (Rogers office serves Benton, Carroll, and Madison Counties)
Call or print an application at

Senior Center M-F, 8:00 - 4:00, Applications for 60 and over only
202 W. Madison Ave
Berryville, AR 72616

Society of St. Vincent
Hwy 62 West
Berryville, AR 72616

Ministerial Alliance (Residents of Green Forest only)
Green Forest, AR 72638

Area Agency on Aging of NWA - Carroll County Branch Office
1204 Primrose
Berryville, AR 72616

Madison County

Office of Human Concern - (Rogers office serves Benton, Carroll, and Madison Counties)

Salvation Army Tuesdays and Thursdays only, 10:00 - 1:00
400 West St
Huntsville, AR 72740

Ministerial Alliance M-F, 10:00 - 4:00, receive phone calls only
102 Grace Way
Huntsville, AR 72740

Area Agency on Aging of NWA - Madison County Branch Office
903 North College
Huntsville, AR 72740

Newton County

Ozark Opportunities
102 N Spring St.
Jasper, AR 72641

Area Agency on Aging of NWA - Newton County Branch Office
100 East Clark St.
Jasper, AR 72641

In Missouri:

Ozark Area Community Action Corp (OACAC) - Headquarters, Applications for Energy and Weatherization Programs available at
215 S. Barnes
Springfield, MO 65802 

Barry County

Ozarks Area Community M-F, 8:00 - 4:30
700 E Hwy 248
Cassville, MO 65625

Christian Associates
Kimberling City, MO

Taney County

Ozarks Area Community Action Corp
610 South 6th St
Branson, MO 65616


If you are a payment assistance agency needing to make a pledge on a Carroll Electric customer's past due balance, please email the Cooperative at referencing the member's account number, pledge amount, and agency making the pledge.